Cancellation, Terms & Refund Policy

Cancellation charges will depend on the timing of the cancellation and any costs already incurred with airlines, hotels, visa authorities, transport providers, or other suppliers.

The following charges generally apply unless otherwise stated in your booking confirmation:

Some services, including visa processing fees, airline tickets, hotel deposits, insurance, and government charges, may be non-refundable irrespective of the cancellation date. Cancellation charges commonly depend on supplier terms and non-recoverable booking costs.

As Hajj and Umrah packages involve advance commitments with airlines, accommodation providers, transport companies, and Saudi authorities, cancellations may attract higher charges than regular tours.

Requests to change travel dates, passenger names, or package details are subject to availability and may incur additional supplier charges.

If Farha Travels is required to cancel a package due to circumstances beyond our control, we will, where possible:

• Offer an alternative package,
• Allow you to transfer your booking to another available departure, or
• Refund monies recoverable from suppliers after deducting any non-refundable costs.

Your booking is confirmed only after:

• Submission of all required documents,
• Payment of the required deposit or full payment, and
• Written confirmation from Farha Travels.

• Deposits are required to secure reservations.
• Full payment must be completed by the due date stated in your invoice.
• Failure to make payment may result in automatic cancellation of your booking.

Passengers are solely responsible for ensuring they possess:

• A passport with sufficient validity.
• Vaccination certificates where applicable.
• Any other travel documentation required by destination authorities.

Farha Travels is not responsible for losses arising from incomplete or invalid travel documents.

Prices are based on costs prevailing at the time of quotation and may change due to:

• Airline fare revisions
• Government taxes
• Currency fluctuations
• Saudi regulations
• Supplier price increases

Any applicable increase will be communicated before final payment.

Airlines may change flight timings, routes, or aircraft without prior notice. Farha Travels acts only as an intermediary and cannot be held responsible for airline operational changes.

Hotel classifications are based on local standards. Where necessary, equivalent accommodation may be provided without reducing the overall quality of the package.

Visa approval remains entirely at the discretion of the relevant authorities. Farha Travels cannot guarantee visa approval nor accept responsibility for refusals or processing delays.

Travellers must ensure they are medically fit for travel and comply with all vaccination and health requirements imposed by destination authorities.

We strongly recommend that all travellers obtain comprehensive travel insurance covering medical emergencies, trip cancellation, baggage loss, and personal liability.

Travellers agree to:

• Follow local laws and regulations.
• Respect religious sites and customs.
• Follow group leader instructions during Hajj and Umrah tours.
• Behave respectfully towards fellow pilgrims.

Farha Travels acts as an agent for airlines, hotels, transport providers, and other service providers. We are not liable for delays, cancellations, accidents, baggage loss, acts of God, pandemics, political unrest, or any event beyond our reasonable control.

These Terms & Conditions shall be governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes shall be subject to the jurisdiction of the competent courts of Sri Lanka.

Refunds may be granted where:

• A booking is cancelled in accordance with our Cancellation Policy.
• A service cannot be provided due to circumstances within Farha Travels' control.
• Suppliers provide a refundable amount.

The following are generally non-refundable once incurred:

• Visa application fees
• Government charges
• Airline tickets issued on non-refundable fares
• Hotel deposits
• Travel insurance premiums
• Processing or administrative fees
• Supplier charges already paid on behalf of the traveller

Many travel services include non-refundable supplier fees, particularly after reservations are confirmed.

Where a refund is approved:

• Refunds will be processed using the original payment method where possible.
• Processing typically takes 14–30 business days, depending on banking institutions and third-party suppliers.
• Refund timelines may be extended where Farha Travels is awaiting reimbursement from airlines, hotels, or other service providers.

Travellers who fail to arrive for departure or do not utilise booked services without prior written cancellation will generally not be entitled to a refund.

Refunds relating to events outside the reasonable control of Farha Travels—including natural disasters, pandemics, government restrictions, war, civil unrest, or airline operational disruptions—will be subject to the refund policies of the relevant suppliers.